Terms of Service

Welcome to KwikDM ("we," "us," or "our"). KwikDM is an independent application and is NOT affiliated with, endorsed by, or sponsored by Meta Platforms, Inc. or Instagram.

These Terms of Service ("Terms") constitute a legally binding agreement between you and kwikdm governing your access to and use of our website, mobile applications, and Instagram automation services (collectively, the "Service").

Last Updated: March 27, 2026

For purposes of these Terms:

• "Service" refers to kwikdm's Instagram automation platform, including all features, functionality, and content
• "User," "You," or "Your" refers to the individual or entity accessing or using the Service
• "Account" refers to your registered user account with kwikdm
• "Content" refers to any data, text, messages, rules, or other materials you create, upload, or transmit through the Service
• "Instagram Account" refers to your Instagram Business or Creator account connected to our Service
• "Auto-Reply Rules" refers to the automation configurations you create to automatically respond to Instagram interactions

3.1. Age Requirement

You must be at least 13 years old (or the minimum age required in your jurisdiction) to use our Service. If you are under 18, you represent that you have your parent's or guardian's permission to use the Service.

3.2. Account Creation

To use our Service, you must create an account by:

• Providing accurate, current, and complete information
• Maintaining and updating your account information as necessary
• Maintaining the security of your account credentials
• Accepting responsibility for all activities under your account

3.3. Account Security

You are solely responsible for:

• Maintaining the confidentiality of your account password and credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access or security breach
• Ensuring that you log out from your account at the end of each session

kwikdm provides an Instagram automation platform that enables users to:

• Connect their Instagram Business or Creator accounts
• Create automated reply rules for comments, story replies, and direct messages
• Configure trigger conditions and message templates
• Monitor automation performance and analytics
• Manage multiple Instagram accounts and automation rules

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice.

5.1. Account Requirements

To use our Service, you must:

• Have a valid Instagram Business or Creator account (personal accounts are not supported)
• Have admin access to a Facebook Page connected to your Instagram account
• Comply with Instagram's Terms of Service and Community Guidelines
• Grant us necessary permissions to access your Instagram account via Instagram's API

5.2. Instagram API Compliance

Your use of our Service must comply with:

• Instagram's Terms of Service
• Instagram's Platform Policy
• Instagram's Community Guidelines
• Meta's Data Policy

Violation of Instagram's policies may result in immediate termination of your account and access to the Service.

5.3. Access Permissions

By connecting your Instagram account, you authorize us to:

• Access your Instagram account information and content
• Read comments, messages, and story replies
• Send automated messages on your behalf according to your configured rules
• Access analytics and engagement data

You may revoke these permissions at any time by disconnecting your Instagram account through your account settings.

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree NOT to:

6.1. Prohibited Activities

• Use the Service in any way that violates applicable laws, regulations, or third-party rights
• Violate Instagram's Terms of Service, Platform Policy, or Community Guidelines
• Send spam, unsolicited messages, or engage in harassment
• Impersonate any person or entity or falsely state your affiliation
• Use automated messages to mislead, deceive, or defraud others
• Distribute malware, viruses, or other harmful code
• Attempt to gain unauthorized access to our systems or other users' accounts
• Reverse engineer, decompile, or disassemble any part of the Service
• Use the Service to collect or harvest personal information about others
• Interfere with or disrupt the Service or servers connected to the Service
• Use the Service for any commercial purpose not expressly permitted by these Terms
• Create rules that send messages containing illegal, harmful, or offensive content
• Exceed rate limits or abuse Instagram's API

6.2. Content Restrictions

Your auto-reply messages and content must not:

• Contain spam, phishing, or fraudulent content
• Include sexually explicit material or pornography
• Promote violence, hate speech, or discrimination
• Infringe on intellectual property rights
• Violate privacy rights or contain personal information of others without consent
• Be misleading, deceptive, or false

6.3. Automation Ethics and Compliance

We ensure that all automation features comply with Instagram Platform Policies. While users are responsible for how they configure automation rules, we actively enforce safeguards such as rate limits and policy compliance checks to prevent misuse. Users MUST NOT use the Service for:

• Spam, abusive behavior, or mass-messaging.
• Engagement manipulation or misleading practices.
• Sending content that violates Instagram's Community Standards.

No Spam Enforcement: We actively monitor and reserves the right to restrict or suspend accounts that attempt to send spam or violate Instagram Platform Policies. To ensure account safety and Meta compliance, our Service implements mandatory human-like interaction patterns. Users agree not to attempt to bypass these safety mechanisms.

7.1. Your Content

You retain ownership of any Content you create, upload, or transmit through the Service, including your auto-reply rules and message templates. By using the Service, you grant us a worldwide, non-exclusive, royalty-free license to:

• Use, store, and process your Content to provide the Service
• Display your Content as necessary to operate the Service
• Create aggregated, anonymized data for analytics and improvement purposes

7.2. Our Intellectual Property

The Service, including all features, functionality, design, and content (excluding your Content), is owned by kwikdm and protected by copyright, trademark, and other intellectual property laws. You may not:

• Copy, modify, or create derivative works of the Service
• Remove any copyright, trademark, or proprietary notices
• Use our trademarks, logos, or branding without permission
• Access the Service using automated means (bots, scrapers) without authorization

8.1. Subscription Plans

Our Service is offered through subscription plans with different features and usage limits. You agree to pay all fees associated with your selected plan.

8.2. Billing

• Subscription fees are billed in advance on a monthly or annual basis
• All fees are non-refundable except as required by law or as stated in our refund policy
• We reserve the right to change our pricing with 30 days' notice
• You authorize us to charge your payment method for all fees

8.3. Payment Processing

Payments are processed by third-party payment providers. Your payment information is subject to their terms and privacy policies. We do not store full credit card numbers.

8.4. Refunds

Refunds are provided at our sole discretion or as required by applicable law. If you cancel your subscription, you will continue to have access until the end of your billing period.

8.5. Free Trial

We may offer free trials. If you do not cancel before the trial ends, you will be charged for the subscription plan you selected.

9.1. Availability

We strive to maintain high availability but do not guarantee uninterrupted or error-free service. The Service may be unavailable due to:

• Scheduled maintenance
• Technical issues or failures
• Instagram API outages or limitations
• Force majeure events

9.2. Modifications

We reserve the right to:

• Modify, suspend, or discontinue any aspect of the Service
• Change features, functionality, or pricing
• Impose usage limits or restrictions
• Update or modify our systems and infrastructure

We will provide reasonable notice of material changes when possible.

We reserve the right to:

• Monitor your use of the Service for compliance with these Terms
• Review your Content and auto-reply rules
• Remove or disable Content that violates these Terms
• Suspend or terminate accounts that violate these Terms
• Report violations to Instagram, law enforcement, or other authorities

We are not obligated to monitor or review Content, but we may do so at our discretion.

11.1. Termination by You

You may request to terminate your account at any time by sending a request to care@kwikdm.com from your registered email address. This process includes a manual verification step for security. Once verified, your account and permissions is deactivated within 10 business days.

11.2. Termination by Us

We reserve the right to suspend or terminate your access for violations of these Terms, non-payment, inactive status (over 18 months), or misuse of Instagram's API that may jeopardize our platform's standing with Meta.

11.3. Data Post-Termination and Deletion

In accordance with our Privacy Policy, your personal data will be prioritized for manual deletion upon account closure.

• Data Removal: Permanent deletion of user data is managed by our support team following a verified request. Account credentials and access tokens are immediately invalidated upon processing.
• Retention Period: After 30 days of closure, all active data will be purged. Backups are purged within 90 days.
• Public Records: Please note that interactions already processed on Instagram (comments made, DMs sent) are hosted by Meta and will remain visible on their platform unless you manually delete them through the Instagram app.

12.1. Service Provided "As Is"

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Warranties of merchantability, fitness for a particular purpose, or non-infringement
• Warranties that the Service will be uninterrupted, secure, or error-free
• Warranties regarding the accuracy, reliability, or quality of the Service

12.2. Third-Party Services

We are not responsible for:

• Instagram's services, API availability, or policy changes
• Third-party payment processors or their services
• Actions or inactions of Instagram users who receive your automated messages
• Content posted by other users on Instagram

12.3. No Guarantees

We do not guarantee:

• That your automation rules will always execute correctly
• That messages will be delivered successfully
• Specific results or outcomes from using the Service
• Compatibility with future Instagram API changes

TO THE MAXIMUM EXTENT PERMITTED BY LAW, KWIKDM SHALL NOT BE LIABLE FOR:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Damages resulting from your use or inability to use the Service
• Damages resulting from Instagram API changes, outages, or limitations
• Damages resulting from unauthorized access to your account
• Damages resulting from your violation of these Terms or Instagram's policies

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR $100, WHICHEVER IS GREATER.

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability, so some of the above limitations may not apply to you.

You agree to indemnify, defend, and hold harmless kwikdm, its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of the Service
• Your Content and auto-reply messages
• Your violation of these Terms
• Your violation of Instagram's Terms of Service or policies
• Your violation of any third-party rights
• Any activity under your account

15.1. Informal Resolution

Before filing a claim, you agree to contact us at care@kwikdm.com to attempt to resolve the dispute informally.

15.2. Binding Arbitration

If informal resolution fails, any dispute arising from or relating to these Terms shall be resolved through binding arbitration in accordance with applicable arbitration rules, except that:

• Either party may seek injunctive relief in court
• Small claims may be brought in small claims court
• You may opt out of arbitration within 30 days of accepting these Terms

15.3. Class Action Waiver

You agree that disputes will be resolved individually and not as part of a class, consolidated, or representative action.

We reserve the right to modify these Terms at any time. We will notify you of material changes by:

• Posting the updated Terms on this page
• Updating the "Last Updated" date
• Sending an email notification (for significant changes)
• Displaying a notice on the Service

Your continued use of the Service after changes become effective constitutes acceptance of the updated Terms. If you do not agree to the changes, you must stop using the Service and terminate your account.

17.1. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and kwikdm regarding the Service.

17.2. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect.

17.3. Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.

17.4. Assignment

You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

17.5. Force Majeure

We are not liable for any failure to perform due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, labor disputes, or Internet or Instagram API outages.

If you have questions about these Terms of Service, please contact us:

Email: care@kwikdm.com
Business Address: Bitwise infotech, Surat, Gujarat, India
Subject Line: Terms of Service Inquiry

These Terms shall be governed by and construed in accordance with the laws of India. Any legal action or proceeding arising under these Terms will be brought exclusively in the courts of India.