Privacy Policy

Welcome to KwikDM ("we," "us," or "our"). KwikDM is an independent application and is NOT affiliated with, endorsed by, or sponsored by Meta Platforms, Inc. or Instagram.

We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our Instagram automation service (the "Service").

Last Updated: March 27, 2026
Contact: care@kwikdm.com

This Privacy Policy applies to all users of kwikdm, including:

• Individuals who register for and use our Service
• Users who connect their Instagram accounts to our platform
• Visitors to our website
• Individuals who communicate with us for support or inquiries

Personal Information means any information that identifies, relates to, describes, or can be associated with you, including but not limited to your name, email address, Instagram account information, and usage data.

We collect information about you in a variety of ways. The information we may collect includes:

3.1. Information You Provide Directly

When you create an account, use our Service, or communicate with us, we collect:

• Account Information: Your email address, name, and profile information when you sign in with Google or create an account
• Instagram Account Data: When you connect your Instagram account, we collect your Instagram username, account ID, and access tokens necessary to provide automation services
• Auto-Reply Rules: Information about the rules you create, including trigger conditions, message templates, and automation settings
• Payment Information: Billing details and payment information processed through our third-party payment providers (we do not store full credit card numbers)
• Communications: Messages, feedback, support requests, and other communications you send to us

3.2. Information We Collect Automatically

When you use our Service, we automatically collect certain information:

• Usage Data: Information about how you interact with our Service, including features used, pages viewed, time spent, and actions taken
• Device Information: Your IP address, browser type, operating system, device identifiers, and mobile network information
• Log Data: Server logs, including access times, dates, pages viewed, and referring URLs
• Instagram Activity: Data related to comments, messages, and interactions processed through our automation service (only as necessary to provide the Service)
• Performance Data: Information about message delivery, success rates, and system performance metrics

3.3. Information from Third Parties

We may receive information about you from:

• Google: When you sign in with Google, we receive your email address and basic profile information
• Instagram/Meta: When you connect your Instagram account, we receive account information and access permissions through Instagram's API
• Payment Processors: Transaction information from payment providers to process your subscriptions
• Analytics Providers: Aggregated usage and performance data from third-party analytics services

We use the information we collect for the following purposes:

4.1. Service Provision

• Provide, operate, and maintain our Instagram automation Service
• Process and execute your auto-reply rules and automation settings
• Connect and manage your Instagram account integration
• Send automated messages on your behalf according to your configured rules
• Process payments and manage your subscription

4.2. Service Improvement

• Analyze usage patterns to improve our Service and develop new features
• Monitor system performance and identify technical issues
• Conduct research and analytics to enhance user experience
• Test and optimize our automation algorithms

4.3. Communication

• Send you service-related notifications, updates, and security alerts
• Respond to your inquiries, support requests, and feedback
• Send you marketing communications (with your consent, where required)
• Notify you about changes to our Service or Privacy Policy

4.4. Security and Compliance

• Detect, prevent, and address fraud, abuse, and security threats
• Comply with legal obligations and respond to legal requests
• Enforce our Terms of Service and protect our rights
• Investigate violations and prevent misuse of our Service

4.5. Legal Bases and Data Usage Strictness

We strictly process your personal information based on the following:

• Contract Performance: To fulfill our contract with you and provide the Service.
• Meta Compliance: We only access Instagram data that is strictly necessary to provide our automation features. We do not use this data for advertising, resale, or any purposes unrelated to the functionality of the KwikDM Service.
• Automation Safety: We ensure that all automation features comply with Instagram Platform Policies. We implement rate limits and human-like behavior patterns to protect the integrity of your Instagram account.
• Consent: Where you have provided explicit consent for specific processing activities.

We do not sell your personal information. We may share your information in the following circumstances:

5.1. Service Providers

We share information with third-party service providers who perform services on our behalf:

• Cloud Hosting: Data storage and infrastructure services
• Payment Processors: To process subscription payments
• Analytics Providers: To analyze usage and improve our Service
• Email Services: To send notifications and communications
• Security Services: To protect against fraud and security threats

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

5.2. Instagram/Meta

When you connect your Instagram account, we share information with Instagram/Meta as necessary to provide our Service, in accordance with Instagram's API Terms and Privacy Policy.

5.3. Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders, subpoenas, or legal process
• Government requests or regulatory investigations
• Enforcement of our Terms of Service
• Protection of our rights, property, or safety, or that of our users

5.4. Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

5.5. Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you for analytics, research, or other business purposes.

We use cookies and similar tracking technologies to operate and improve our Service:

6.1. Types of Cookies

• Essential Cookies: Required for the Service to function properly
• Analytics Cookies: Help us understand how users interact with our Service
• Preference Cookies: Remember your settings and preferences
• Security Cookies: Help protect against fraud and unauthorized access

6.2. Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our Service.

We implement industry-standard security measures to protect your personal information:

• Encryption: Data transmitted between your device and our servers is encrypted using TLS/SSL
• Access Controls: Limited access to personal information on a need-to-know basis
• Secure Storage: Data stored in secure, encrypted databases
• Regular Audits: Security assessments and vulnerability testing
• Authentication: Secure authentication methods, including OAuth for third-party logins

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

We retain your personal information only for as long as necessary to provide our Service, comply with legal obligations, resolve disputes, and maintain security.

8.1. Retention Periods

• Active Accounts: We retain your data as long as your account is active or as needed to provide you with the Service.
• Inactive Accounts: If your account has been inactive for more than 18 months, we reserve the right to close your account and delete your data.
• Specific Data Types: Log data and performance metrics are typically purged or anonymized after 90 days unless required for investigation or legal purposes.

8.2. Account Deletion and the "Right to be Forgotten"

You have the right to request the permanent deletion of your personal data from our systems at any time.

• Request Deletion: To delete your account and all associated data, you must send an email to care@kwikdm.com with the subject line "Data Deletion Request". Please include your account email and Instagram username for verification.
• Manual Review: Our team will review your request and verify your identity before proceeding. Once verified, we will manually process the deletion of your account.
• Deletion Timeline: Upon a verified deletion request, all associated personal data (including email, Instagram tokens, and rules) will be permanently purged from our active databases within **30 days**. Residual data in backups may persist for up to **90 days** before being completely overwritten.
• Deletion of Instagram Data: Users may also revoke KwikDM's access to their Instagram data directly through their Instagram App Settings. However, this does not automatically delete your KwikDM account profile; a direct request via email is still required for full data erasure.

8.3. Exceptions to Deletion

We may retain certain information even after a deletion request if reasonably necessary to comply with our legal obligations (such as tax and accounting laws), resolve disputes, or prevent fraud and abuse. In such cases, the data will be restricted and archived rather than actively processed.

Depending on your location, you may have the following rights regarding your personal information:

9.1. Access and Portability

• Request access to your personal information
• Receive a copy of your data in a portable format

9.2. Correction and Deletion

• Request correction of inaccurate or incomplete information
• Request deletion of your personal information by emailing k@kwikdm.com
• Withdraw your consent for data processing at any time

9.3. Processing Restrictions

• Object to processing of your personal information
• Request restriction of processing in certain circumstances
• Withdraw consent where processing is based on consent

9.4. Marketing Communications

You can opt out of marketing communications by:

• Clicking the unsubscribe link in marketing emails
• Updating your preferences in your account settings
• Contacting us at care@kwikdm.com

9.5. Instagram Account Disconnection

You can disconnect your Instagram account at any time through your account settings. This will stop all automation services and delete stored Instagram access tokens.

Our Service is not intended for children under the age of 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at care@kwikdm.com.

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure your information receives adequate protection, including:

• Using standard contractual clauses approved by data protection authorities
• Ensuring service providers comply with applicable data protection laws
• Implementing security measures consistent with international standards

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and disclose
• Right to delete your personal information
• Right to opt out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us at care@kwikdm.com.

If you are located in the European Economic Area (EEA) or United Kingdom, you have rights under the General Data Protection Regulation (GDPR):

• Right of access, rectification, and erasure
• Right to restrict processing and object to processing
• Right to data portability
• Right to lodge a complaint with a supervisory authority

To exercise these rights, please contact us at care@kwikdm.com.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated Privacy Policy on this page
• Updating the "Last Updated" date
• Sending you an email notification (for significant changes)
• Displaying a notice on our Service

Your continued use of our Service after changes become effective constitutes acceptance of the updated Privacy Policy.

Our Service integrates with third-party services, including:

• Instagram/Meta: For Instagram account connection and API access. Their privacy practices are governed by Instagram's Privacy Policy.
• Google: For authentication services. Their privacy practices are governed by Google's Privacy Policy.
• Payment Processors: For subscription payments. Their privacy practices are governed by their respective privacy policies.

We encourage you to review the privacy policies of these third-party services to understand how they handle your information.

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Email: care@kwikdm.com
Business Address: Bitwise infotech, Surat, Gujarat, India
Subject Line: Privacy Policy Inquiry

Users maintain full control over their data and can request access, modification, or deletion at any time by contacting us through the details above. We will respond to your inquiry within a reasonable timeframe and in accordance with applicable law.

This Privacy Policy is governed by and construed in accordance with the laws of India. Any disputes arising from this Privacy Policy will be resolved in accordance with our Terms of Service.